Austeknis Policies and Information

Please read these Austeknis terms & conditions carefully.

Terms of Use Statement

You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.

Your continued use of the Austeknis website constitutes acceptance of all terms and conditions listed within this Terms & Conditions page and or any other terms page published on our site in conjunction with website usage or product purchase.

If you do not agree with partial or all of the terms and conditions listed on the Austeknis website, you should discontinue the use of our web site immediately.

Privacy Statement

We collect and store the information you provide us – your address, email, phone number when you make your order. If you choose not to pay for the order, we still keep the information you provided for future reference – for example if you want to check what you ordered and pay later.

This information is stored on our secure server. We do not show or share this information with anybody but you – the person who provided it. You can always check your order using the order number we have sent you. Please keep this order number safe and do not share it with anybody.

We do not collect or store your payment details. Your payment is processed by a Secure Payment Gateway using the 128 pin encryption compliant with the best secure internet payment standards.

Online Store – Terms of Sale

All products remain the property of Austeknis until they have been fully paid for. We are not required to deliver any product to you until payment has been received in full. We do not have any liability to you arising from the supply of our products to you, except that we shall provide you with a refund or replace products for you if there are any defects. All warranties and representations are otherwise fully excluded to the extent allowed by law.

Product Specifications

All specifications for products advertised, are based on information provided by the original manufacturer of the item, specifications may vary slightly depending on manufacturing and supply.

Although we make every effort to provide true and accurate colours for our products listed on our web site, as a result of individual computers and user monitor settings, we cannot guarantee the colour(s) viewed on your monitor will be an exact match to the actual light or housing colours in any picture uploaded to our site. Please email customer service at if you have any questions on our product colours.

The lumen output of all Austeknis products is the output stated by the manufacturer, with the appropriate driver in ideal conditions.

Austeknis lights use components that are rated at approximately 50,000 hours lifespan as stated by the LED component manufacturer. The maximum life of 50,000 hours is obtained primarily by optimal

running conditions, including low temperature, good ventilation as well as using correct LED specific DC Transformers in conjunction with the MR16 connection type globes. LED Lifespan can be greatly reduced from 50,000 hours when not run in appropriate conditions.

MR16 LED Light globes require DC constant voltage LED compatible transformers to run successfully. Please be aware your existing transformers may not work as desired with LED. Contact us to confirm correct use from our range of compatible transformers. Austeknis will not accept responsibility for consumers that purchase MR16 LED globes that are not compatible with their existing transformers, no refunds will be offered.

Placing Your Order

You can place your order using a secure shopping cart ordering system supported by PayPal. You do not need to have a PayPal account, you can use your credit card with PayPal.

We accept Visa and Master Card payments for credit card payments. Credit cards will be authorised and charged upon receipt of order, some secured credit cards bank issuers may withhold funds upon authorisation by Austeknis P/L.


Most items will ship within 5 business days. Large orders, custom items, special orders and out of stock items may take longer. In addition, please allow up to 4 business days from the day your order has been shipped for Australia Post regular parcels to be delivered within Australia. Overseas shipping can take 4 to 10 weeks for delivery depending on method of shipping once shipped.

In most cases we use Australia Registered Post for shipping. Registered Post requires a recipient’s signature, so your items cannot be left at the front door if you are not at home. Instead the postman will leave a note for you with the instructions where you can collect your item.

Bulk items may be sent with a courier service and will also require your signature. If your item is being sent by courier, we may email you asking for your delivery instructions.

Shipping Status: You may e-mail for status enquiries. Please provide name of person who placed order, name of person item is shipping to and brief description of items ordered. Tracking numbers may not be available for all shipments, if an order has been shipped and is past due for delivery, mis-delivered or possibly lost by the shipping company, you may contact Austeknis to have the package tracked.

Receiving Your Order

When you receive your order be sure it is exactly what you ordered before use, if the item is incorrect please email immediately.

Please email us about any missing or wrong items immediately – the sooner you do it, the better our chance to find out what went wrong and correct it! We will only accept your claims within 14 days of the order delivery.

Returns / Credits

If you get an incorrect item (not what you ordered) or the item arrived damaged, please email us and return the goods in their original packing. We will refund the postage you pay to send the items back provided you send us a copy of your postage receipt. We will send you a replacement as soon as possible after receiving and checking the return. It is not our policy to replace or refund the items if you have chosen the wrong product. In some cases we agree to take the item back and refund your payment minus our postage fee, but that decision is taken individually – you will need to email us and explain your situation. All merchandise must be returned within 14 days of receipt in original re-saleable condition and undamaged in any way unless defective.

The customer is responsible for return of product(s) to the correct return address and all returns must be issued a return authorisation. Returns received used or without original packaging will not be accepted unless defective. Austeknis and its manufacturers are not responsible for normal wear and tear, abuse, mistreatment, damages due to incorrect installation or use. Please email prior to return for return authorisation, returns received without proper authorisation will not be accepted. Please e-mail customer service if you have any questions on which items are non-returnable or have a restocking fee. Refunds or credits are normally issued within 4 to 10 business days of receipt of return or after inspection of item if required. Upon receipt of any return the customer may be charged an additional amount for re-shipping package back to customer if item returned is a non-returnable item.

Cancellations: Cancellations will not be accepted once the payment transaction is processed. Please call or e-mail customer service if you have any questions.


All items are warranted for 12 months from date of receipt by customer.

Limitation of Liability

Except where to do so would cause any part of these terms to be illegal, void or unenforceable, Austeknis, its directors and/or employees

  • Excludes all conditions and warranties implied into these terms;
  • To the fullest extent permitted by applicable law, is not liable to you or anyone else for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with use of this web site; and
  • Excludes liability (whether that liability arises under contract, tort (including negligence) or statute) for any special, indirect or consequential loss or damage (including without limitation loss of revenue and loss of, or damage to, data) suffered or incurred in connection with this web site.

Without limiting the general disclaimer, Austeknis, its directors and/or employees:

  • Makes no warranty as to the completeness or accuracy of any material or as to its merchantability or fitness for a particular purpose. Austeknis is not liable to you or anyone else if errors occur in the information on this web site or if that information is not up-to-date;
  • Will not be liable for disruptions to this web site; and
  • Is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this web site.

Austeknis, its directors and/or employees accepts no responsibility for actions in full or in part by any external business parties for services referenced and listed or mentioned in full or in part on any page of the Austeknis site. Austeknis is not liable for any untrue or incorrect information provided by any party commenting or adding content to the web site, who are not employees. Austeknis is not liable for any information added to the web site by people not employed by Austeknis.

Qualified Electrical Installation – Limitation of Liability

Except where to do so would cause any part of these terms to be illegal, void or unenforceable, Austeknis, its directors and/or employees:

Will not be held responsible or accept any such responsibility in relation to electrical installation or modification of any of any of its products or associated fittings purchased either through Austeknis or any associated sale outlet.

All electrical installations and modifications, be it new LED transformer installations or changes from old equipment to new and related ballast and starter modifications must be conducted by a qualified electrician – The installation must adhere to Australian standards and lies solely the responsibility of the qualified electrician installing the equipment.

Incorrect installation and/or modification of any Austeknis supplied product can cause incorrect LED operation as well as serious harm possibly resulting in death to the person conducting the installation or modification. Incorrect electrical installation can cause electrical shorting and fire resulting in loss of property and/or life. Please make sure all electrical work is conducted by a qualified electrician who adheres to and accepts all responsibility for Australian Standards in electrical installations.